Last Updated: January 2026

8upd Privacy Policy – How Your Personal Information Is Collected and Protected

From the moment you create an account on 8upd to every transaction you make, your data is handled with care. This page clearly explains what information is collected, why it is collected, and how it is protected.

256-Bit TLS Encryption Fully in Bengali Data Is Never Sold
8upd's 6 Core Principles of Data Protection
How We Respect Your Privacy

Maximum Encryption

All your data at 8upd is protected with 256-bit TLS encryption. Encryption is active across all data transfers, from payments to personal messages.

Data Is Never Sold

8upd never sells your personal information to third parties. No data is shared with marketing companies or data brokers.

Minimal Data Collection

8upd only collects information that is genuinely necessary to provide its services. No unnecessary data is collected.

Segregated Fund Storage

Your wallet funds and personal financial information are stored in a system completely separate from 8upd's company funds.

Marketing Opt-Out

If you'd rather not receive promotional emails or notifications, you can turn them off at any time in your settings. We respect your preferences.

Right to Erasure

If you wish to close your account, you may request deletion of your personal data. Provided there are no legal obligations requiring retention, your data will be deleted within the specified timeframe.

1What Information Do We Collect?

8upd aims to build a trustworthy relationship with you, and transparency is the foundation of that relationship. This page clearly sets out exactly what type of information 8upd collects and when.

Information provided at registration:

  • Mobile number — this is your primary identifier and the means by which you log in.
  • Full name — for account verification and payment matching.
  • Date of birth — for age verification purposes (registration is prohibited for users under 18).
  • Password — stored in encrypted form; not accessible to 8upd staff.

Information requested during KYC verification:

  • Photo of National ID (NID) or birth registration certificate.
  • Proof of address (where applicable).
  • Selfie or live photo (for enhanced verification processes).

Information collected automatically while using the platform:

  • Device information — phone model, operating system, and browser type.
  • IP address — used for security checks and location verification.
  • Session logs — login and logout times, features used.
  • Betting history and transaction records.
  • Cookie and local storage data (see the Cookies section for details).

8upd only collects information that is directly necessary to provide its services. No irrelevant data is requested.

2How Is Your Information Used?

When 8upd collects your information, it's always for a specific purpose — to provide you with a better experience. The details below explain what each piece of data is used for.

  • Account Management: Registration, login, password reset, and identity verification.
  • Payment processing: To process deposits and withdrawals and to prevent fraud.
  • Customer Support: To resolve issues and properly handle your complaints.
  • Security Monitoring: To detect suspicious activity and keep the platform secure.
  • Personalized Experience: To show relevant offers based on your preferred games and betting types.
  • Legal obligation: KYC verification, anti-money laundering compliance, and meeting licensing authority requirements.
  • Platform improvement: Aggregated data analysis to understand which features are used most and where issues occur.

8upd never sells your personal information to third parties for profit. Any data sharing that does occur is explained in detail in the following section.

3Who May Your Information Be Shared With?

8upd shares your data with the minimum number of parties necessary, and only for legitimate reasons. The full list is provided below.

Your personal information is never shared with marketing agencies, advertising networks, or data brokers — not ever.

4Data Retention & Security Measures

8upd uses industry-standard technology to protect user data. Our multi-layered security system is built on the principle that if one layer is compromised, the next one remains active.

Security Measures Overview
Data Transmission256-Bit TLS Encryption
Password Storagebcrypt Hashing
Two-Factor AuthenticationSMS OTP Available
Server InfrastructureISO 27001 Certified Data Centers
Security AuditBy Third Party Every 6 Months
Data BackupReal-Time Encrypted Backups
Suspicious LoginAutomated Alerts & Blocks

How long your account data is retained is an important question. 8upd keeps your data for as long as your account remains active. After account closure, certain data — transaction records and KYC data — must be retained for up to 5 years to meet legal obligations. All other data is deleted.

In the event of a data breach at 8upd, affected users will be notified within 72 hours. The relevant authorities will also be informed, and work to resolve the issue will begin immediately.

The 8upd security team monitors the platform around the clock. Automated systems respond instantly whenever unusual activity is detected.

5Cookies & Tracking Technologies

8upd's website and app use cookies — small data files stored in your browser that help improve your browsing and user experience.

Optional cookies can be disabled through your browser or app settings. However, disabling essential cookies may cause issues with login and session functionality. Deleting cookies means new ones will be created on your next visit.

8upd's app uses a unique device token to send push notifications. This token is used solely for delivering notifications and is not directly linked to your identity. If you disable notifications, the token becomes inactive.

6Your Data Rights

8upd believes your data belongs to you. That is why every user is granted the following rights.

Right to Access

You can find out what information 8upd holds about you. Submit a request to Support and the data will be provided within 30 days.

Right to Rectification

You can correct any inaccurate information. Some details can be updated directly in your Account Settings; others can be changed through Support.

Right to Deletion

After closing your account, you may request deletion of your personal data. Any information not subject to legal retention requirements will be permanently removed.

Right to Data Portability

You can request a copy of your data in a machine-readable format. Submit a request to support and it will be provided within 30 days.

Right to Restrict Processing

You can request that the processing of your data be restricted under certain circumstances.

Right to Object to Marketing

You can opt out of promotional emails and notifications at any time — just head to Settings and make the change directly.

To exercise these rights, email support@8upd.best or reach out via live chat. 8upd typically processes requests within 30 days. For complex cases, additional time may be needed — you will be notified in advance if that applies.

7Minor Protection

8upd strictly prohibits anyone under 18 from opening an account or using the platform. This is not just a policy rule — 8upd actively enforces it.

Date of birth is verified at registration and confirmed again during the KYC process. If any account is found to belong to someone under 18, it will be closed immediately and all balances returned.

Parents and guardians are advised to enable parental controls on any device used by children or teenagers. Built-in parental controls available on most Android and iOS devices can be used to block 8upd's app or website for minors.

If an account is found to belong to a minor, the relevant authorities will be notified and legal action may be taken.

8upd's privacy policy is clear — we do not knowingly collect data from minors. If any account is suspected to belong to an underage user, a verification process will be initiated immediately.

8Third-Party Links & Embedded Services

8upd's platform integrates certain third-party services — for example, software from Evolution Gaming or Pragmatic Play for Live Casino games. These providers maintain their own privacy policies.

8upd is not responsible for the privacy practices of these third parties. However, 8upd only works with providers that adhere to internationally recognized data protection standards.

The 8upd platform has no social media share buttons or third-party ads, eliminating the risk of data leaks through those channels. Betradar and SportRadar are used for live sports data — only match data is retrieved; no personal information is shared.

9Policy Updates & Contact Information

8upd may update this privacy policy from time to time — when new services are introduced, when laws change, or as the platform evolves. The date at the top of the page will be updated with each revision.

For significant changes, you will be notified via SMS to your registered mobile number or through an in-app notification. Minor updates will only be reflected on this page. Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please get in touch through the channels below.

Contact Information
Data Privacy Emailsupport@8upd.best
Live ChatAvailable 24/7
Average Response TimeWithin 4 hours
Data Request Processing TimeUp to 30 Days
Supported LanguagesBengali & English
This Privacy Policy was last updated: January 2026 Version 2.4
Data Collection Summary Table
What Data Is Kept, Why, and For How Long
Data Type Why We Collect It Retention Period
Mobile Number Account Identity & Login For the Duration of Account Activity
KYC Documents Legal compliance, age verification Up to 5 years after closure
Transaction History Anti-Money Laundering & Audit Up to 5 years after closure
IP Address Security & Fraud Prevention 90 Days
Cookie Data Session Management & Experience Improvement 1–365 Days Depending on Type
Support Conversation Service improvement, dispute resolution 2 years
Your Data Is Safe

Join 8upd — Full Transparency, Maximum Security

Your data will never be sold or misused. Your privacy is always protected at 8upd.

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Safe & Trusted
8upd's Commitment
Frequently Asked Questions
Useful Information on Registration & Bonuses

To open an account with 8upd, you must be at least 18 years old — this is a strict, non-negotiable requirement. Date of birth is mandatory on the registration form, and the system verifies your age automatically. Additionally, before any withdrawal, your age is confirmed again through the KYC process using your national ID. If someone underage creates an account using false information and is later found out, the account will be closed, any remaining balance will be returned, but all bonuses will be forfeited. If a parent suspects their child is using someone's account, they should contact support@8upd.best directly — 8upd will investigate promptly. No exceptions are made for anyone under 18, under any circumstances.

Bonuses cannot be withdrawn directly — you must first wager a specified amount, known as the wagering or turnover requirement. Wagering multipliers vary across 8upd's different bonuses, typically ranging from 3x to 20x. The calculation is straightforward: if you receive a ৳500 bonus with a 5x wagering requirement, you need to place a total of ৳2,500 (500 × 5) in bets before withdrawing. Those ৳2,500 in bets do not all have to come from your bonus balance — wagers placed from your main wallet balance count too. However, certain games (such as low-odds events or select live casino tables) may not contribute fully toward the wagering requirement. The full terms of each bonus offer specify what percentage each game contributes. You can track your wagering progress in real time under the bonus section of your account.
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